Cancellation Policy

We know plans can change, so we’ve designed a cancellation policy that’s flexible for our clients’ yet supports our chauffeurs. We respect your time and your chauffeur’s time too – so we won’t charge cancellation fees (and any applicable ride-related expenses) within 24 hours notice of any changes for sedans and SUVs and 72 hours for limos, vans and buses.

See the details of our cancellation policy below:

sedan & suvs

limos, van, buses

CANCEL BEFORE PICK UP TIME

FARE

MORE THAN 3 HOURS:

No fee

LESS THAN 3 HOURS:

Full base fare

MORE THAN 72 HOURS:

25% non-refundable deposit

LESS THAN 24 HOURS:

Full base fare

FEES

Tolls (if applicable)

Parking (inside pick up only)

Meet & Greet (inside pick up only)

Car seat (if requested)

Fuel Surcharge

Tax (if applicable)

Tolls (if applicable)

Parking (inside pick up only)

Meet & Greet (inside pick up only)

Car seat (if requested)

Fuel Surcharge

Tax (if applicable)

CANCEL AFTER PICK UP TIME

FARE

FULL BASE FARE

FULL BASE FARE

FEES

Wait Time

Tolls

Parking (inside pick up only)

Meet & Greet (inside pick up only)

Car seat (if requested)

Fuel Surcharge

Tax (if applicable)

Wait Time

Tolls

Parking (inside pick up only)

Meet & Greet (inside pick up only)

Car seat (if requested)

Fuel Surcharge

Tax (if applicable)

Additional Charges:

WAIT TIME is charged $1.44 (SEDANS) & $1.66 (SUVs) per minute after grace period of 60 minutes for international flights, 30 minutes for domestic flights and 15 minutes for non-airport reservations.

HOURLY RATES any additional time after 15 minutes will be assessed a full hour charge.

CAR SEAT (if requested) is charged $25, baby weight and age must be provided.

STOPS Client’s requested stops on route during a point-to-point reservation will be charged extra for stops $15-$35.

TOLLS (if applicable) see toll policy.

PARKING is charged per airport, venue or place’s guidelines.

MEET AND GREET (inside pick up only) is charged $25.

SURFACE TRANSPORTATION CHARGE (STC)  is a surcharge based on various overhead expenses, such as airport access fees, this is always a flat rate based on the service type.

Airport Pickup STC: $5.75

Airport Drop Off STC: $4.75

A copy of the cancellation policy will be attached to every reservation confirmation. If you have any questions about this policy please Contact Us.